Frequently Asked Questions
What is Liu Fragrance?
What is Liu Fragrance?
LIU is a modern fragrance house built around the idea of “Scent to Remember.” Each fragrance is crafted to evoke emotion, memory, and individuality through carefully selected ingredients and refined compositions.
Where are Liu fragrances made?
Where are Liu fragrances made?
Liu fragrances are formulated and bottled in the USA using high-quality raw materials sourced from trusted suppliers around the world.
What types of fragrances does Liu offer?
What types of fragrances does Liu offer?
Liu offers multiple concentrations, including:
Eau de Toilette (EDT) – Light, fresh, and ideal for everyday wear
Eau de Parfum (EDP) – Richer, longer-lasting, and more intense
Extrait de Parfum – Highly concentrated, deep, and long-lasting
How long do Liu fragrances last?
How long do Liu fragrances last?
Longevity depends on concentration and skin chemistry:
EDT: ~4–6 hours
EDP: ~6–10 hours
Extrait de Parfum: 10–14+ hours
Proper application and skin hydration can enhance performance.
Are Liu fragrances unisex?
Are Liu fragrances unisex?
Yes. All Liu fragrances are designed to be gender-inclusive and worn based on personal taste rather than labels.
Are Liu Scents fragrances for everyday wear?
Are Liu Scents fragrances for everyday wear?
Yes. Every scent is created to transition seamlessly from day to night. The compositions are intentionally balanced to feel present without overpowering, making them suitable for daily use.
Do Liu fragrances contain allergens?
Do Liu fragrances contain allergens?
LIU fragrances comply with IFRA standards. Some ingredients may be potential allergens for sensitive individuals. Always review ingredient disclosures and perform a patch test if you have sensitivities.
Consult with your local dermatologist or family doctor concerning skin allergens for more information.
Are Liu fragrances cruelty-free?
Are Liu fragrances cruelty-free?
Yes. Liu fragrances are cruelty-free and never tested on animals.
Are Liu fragrances vegan?
Are Liu fragrances vegan?
Most Liu fragrances are vegan-friendly. If a formula contains non-vegan materials, it will be clearly disclosed. Please contact us for ingredient-specific inquiries.
How should I apply my fragrance?
How should I apply my fragrance?
For best results, apply to pulse points such as:
Neck
Wrists
Behind the ears
Inner elbows
Avoid rubbing after application, as it can alter the scent profile.
How should I store my fragrance?
How should I store my fragrance?
Store your fragrance in a cool, dry place away from direct sunlight and heat. Proper storage helps preserve the integrity and balance of the scent over time.
Why does the fragrance smell different on me than on someone else?
Why does the fragrance smell different on me than on someone else?
Body chemistry, skin type, environment, and even diet can affect how a fragrance develops on each individual—this uniqueness is part of what makes scent personal.
Are Liu bottles refillable?
Are Liu bottles refillable?
Currently, Liu bottles are not refillable. We are actively exploring sustainable packaging solutions for future releases.
Do you offer returns or exchanges?
Do you offer returns or exchanges?
Due to the nature of fragrances, all sales are final once opened. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
How can I contact Liu?
How can I contact Liu?
For questions, collaborations, or support, reach out to us through our website contact form or email us directly at customerservice@liuscents.com
Ordering & Payment Questions
How do I place an order?
How do I place an order?
You can place an order directly through our website. Simply select your desired fragrance, choose the quantity, add it to your cart, and proceed to checkout.
What payment methods do you accept?
What payment methods do you accept?
We accept the following secure payment options:
Major credit and debit cards (Visa, Mastercard, American Express, Discover)
Shop Pay
Apple Pay
Google Pay
All transactions are encrypted and processed securely.
When will my payment be charged?
When will my payment be charged?
Your payment will be charged immediately after your order is successfully placed and confirmed.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Currently we take about 1-2 business days to process am order.
If you need to modify or cancel your order, please contact us as soon as possible.
We process orders quickly to ensure fast delivery.
Once an order has been processed or shipped, changes cannot be guaranteed.
I didn’t receive an order confirmation email. What should I do?
I didn’t receive an order confirmation email. What should I do?
Please check your spam or junk folder first.
If you still don’t see it, contact our support team and we’ll resend your confirmation.
Can I change my shipping address after checkout?
Can I change my shipping address after checkout?
Address changes can only be made before your order ships.
Once a tracking number is issued, we are unable to modify delivery details.
Do you offer gift orders or gift messages?
Do you offer gift orders or gift messages?
At this time, we do not offer custom gift messages. However, Liu packaging is designed to be elegant and gift-ready.
Are taxes included in the price?
Are taxes included in the price?
Applicable sales tax is calculated and displayed at checkout based on your shipping location.
International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Why was my payment declined?
Why was my payment declined?
Payments may be declined for several reasons, including:
Incorrect billing information
Insufficient funds
Bank security restrictions
Please double-check your details or contact your bank for more information. You may also try an alternate payment method.
Can I place an international order?
Can I place an international order?
Yes, we currently only offer international shipping to Canada.
Outside of the U.S. and Canada availability is currently unavailable as this moment.
All shipping costs will be shown at checkout.
Order Processing & Shipping Questions
How long will it take for my order to be processed?
How long will it take for my order to be processed?
All orders are processed within 1–2 business days (excluding weekends and holidays).
During peak seasons and promotional periods, processing may take slightly longer.
You will receive a confirmation email once your order is placed and a shipping notification with tracking information once your order has shipped.
What are our shipping destinations?
What are our shipping destinations?
Currently we ship to all 50 states & Canada
Shipping Methods & Delivery Times?
Shipping Methods & Delivery Times?
Delivery estimates start from the date of shipment, not the date of order.
We offer the following options within the United States:
Standard Shipping
Estimated delivery: 3–7 business days
Tracking included
Expedited Shipping
Estimated delivery: 2–4 business days
Tracking included
International Shipping only to Canada
Estimated delivery: 7–21 business days (varies by destination)
Tracking included
Delivery estimates start from the date of shipment, not the date of order.
How long do Liu fragrances last?
How long do Liu fragrances last?
Longevity depends on concentration and skin chemistry:
EDT: ~4–6 hours
EDP: ~6–10 hours
Extrait de Parfum: 10–14+ hours
Proper application and skin hydration can enhance performance.
What are our Shipping Rates?
What are our Shipping Rates?
Shipping rates are calculated at checkout based on your location, order weight, and selected speed.
You may find occasional offers for free standard shipping on qualifying orders.
How can I Track my order?
How can I Track my order?
Once your order ships, you’ll receive a tracking number via email.
You can track your package with the carrier using the provided link.
If you need assistance locating your shipment, please feel free to contact us.
Customs, Duties & Taxes
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees upon delivery.
These charges are the responsibility of the recipient and vary by country. LIU Fragrance cannot predict or pay these fees.
Address Changes & Delivery Issues
Address Changes & Delivery Issues
Please ensure your shipping address is accurate at checkout.
We cannot guarantee changes once the order has shipped.
If a package is lost, delayed, or returned due to an incorrect address, please contact us so we can assist.
Damaged or Lost Packages
Damaged or Lost Packages
If your order arrives damaged or goes missing:
Take photos of the damaged item and packaging (if applicable).
Contact our support team within 5 business days of delivery.
We’ll help resolve the issue right away.
Returns & Refunds
Damaged or Incorrect Orders
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
Your order number
Clear photos of the item and packaging
A brief description of the issue
Once verified, we will offer a replacement or refund at our discretion.
Lost or Stolen Packages
Lost or Stolen Packages
Liu Fragrance is not responsible for packages marked as delivered by the carrier but reported as lost or stolen.
If you believe your package was misdelivered, please contact the carrier directly.
We recommend shipping to a secure location.
Order Cancellations
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
Please contact us immediately if you need to request a cancellation.
Once an order is processed, it cannot be canceled.
Refund Processing
Refund Processing
Approved refunds (for damaged or incorrect orders only) will be issued to the original payment method.
Please allow:
3–5 business days for processing
Additional time depending on your bank or payment provider
Shipping Costs
Shipping Costs
Shipping fees are non-refundable, except in cases where Liu Fragrance made an error with your order.
Contact Us
Customer Service
Customer Service
For any questions or concerns, please reach out to us through our online contact form.
We are available by email Monday through Friday, 9 a.m. to 5 p.m. EST, excluding holidays. We aim to respond within 1-2 business days.
In order for us to assist you efficiently, please avoid sending multiple messages on the same thread.
We can be reached at customerservice@liuscents.com